Chelsea and Westminster Hospital Appointment Process

How to Make an Appointment in Chelsea and Westminster Hospital

The NHS eReferral Service is used to schedule appointments with the Chelsea and Westminster Hospital. You can choose and book your first outpatient appointment on a day and time that is convenient for you using the ERS.

Find a Consultant of Chelsea and Westminster Hospital from Here.

Appointments in Chelsea and Westminster Hospital can be made in one of three ways:

• While you are at your GP appointment, your GP will book you.
• You can reach the ERS appointment line at 0345 608 8888, which is open Monday through Friday from 8 a.m. to 8 p.m., and on weekends and holidays from 8 a.m. to 4 p.m. (closed on Christmas Day). The cost of a call may vary.
• Online booking is available at www.nhs.uk/referrals.
• You can call 0345 850 2250 from a textphone.

Please remember that you will need the booking reference number listed on your booking letter, as well as a password/access code provided by your GP practice, to book online or through the ERS line. If you don’t have or have misplaced this information, please contact your GP practice.

How to Change or Cancel an Appointment in Chelsea and Westminster Hospital

If you need to cancel or are unable to attend your appointment, please notify us as soon as possible so that the day and time can be offered to someone else.

First appointment

Please contact to change or cancel your initial outpatient appointment with us:

• Chelsea and Westminster Hospital Contact No. 020 3315 6666 (8:30am–5:30pm, Monday–Friday)

You should also call the number if you need to change or cancel an appointment that is less than 48 hours away. Please be aware that if you miss a booked appointment without contacting us, we may send you back to your GP.

Appointment for a follow-up

Please call the service treating you directly at the number shown below to change or cancel a follow-up appointment.

Department Contacts of Chelsea and Westminster Hospital